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P.O. BOX 67223 , 00200-CSQ,
OLD MUTUAL BUILDING
3RD FLOOR RM335
KIMATHI STREET
NAIROBI , KENYA
FAX:254-20-230633
TEL:254-20-243301
Mob:254-722-780929
E-mail: info@splendourafrica.com
  FREQUENTLY ASKED QUESTIONS  

Questions Mostly Asked By People Travelling To Kenya/Africa For First Time.

How do I/we book our chosen Safari through your Company?
How can I pay you?
How far in advance should I book my safari?
Do I/We require a visa?
Does your price include all International Flights?
What type of vehicles do you use on safari?

How many people do you take on a safari?
Are we guaranteed to see the 'Big Five' as well as other wildlife whilst on safari with you?
How did the "big five" get their name?
What is a lodge safari?
What is a single supplement?
Is it possible for people with special needs to travel on any of your Safaris?
Can you cater for people with special Dietary requirements?
Do I/We require Travel Insurance?
Are the destinations and Safaris that you offer safe and secure?
What are the time differences in East Africa ?
Should I/We expect a language problem?
Is the water safe to drink?
What medical precautions should we take?
Why should I book my Safari with you?

How do I/we book our chosen Safari through your Company?

Just send us an E-mail or fax with your contacts and your travel requirements and we will work with you to arrange an itinerary best suited to you. Back to Top

How can I pay you?

Payment can be made through wire transfer or by Master card or Visa credit cards. There is a 5% surcharge for payment by credit card. Payments to be made in full for 100% confirmation of the trip. Back to Top

How far in advance should I book my safari?

It is better to book as far in advance as possible to ensure availability at the time you wish to travel, especially during the high/peak seasons - July/August and Christmas/New Year season. Back to Top

Do I/We require a visa?

Visas to all 3 East African Countries should be obtained in advance through the various Embassies/High Commissions abroad, although airport visas are available. Travellers who opt to obtain an airport visa should expect delays upon arrival. There is a fee for the visa currently ranging from US$30 to US$50, whether obtained in advance or at the airport. Back to Top

Does your price include all International Flights?

No. International transportation to and from East Africa are not included but can be arranged.

What type of vehicles do you use on safari?

We use 7-seater custom made safari minibuses with pop-up roofs ideal for game viewing, photo taking and sight seeing. The buses are fitted with HF long range radios for easy communication and are well maintained to provide maximum level of comfort and safety. In addition to the above, all our vehicles are fully equipped with cool-boxes and first aid kits. If requested, transportation can be arranged in a 4 x 4 Landcruiser or Landrover at an extra cost. All our safari drivers are trained tour guides, friendly, experienced, knowledgeable and are committed to ensuring clients' satisfaction. Back to Top

How many people do you take on a safari?

Our safaris have guaranteed departures with a minimum of two people and recommend a maximum of 7 persons per safari minibus, for guaranteed window seats. Back to Top

 

Are we guaranteed to see the 'Big Five' as well as other wildlife whilst on safari with you?

We cannot guarantee this as all of the animals are in their natural environment, but with our chosen locations you will not be disappointed! Back to Top

How did the "big five" get their name?
The "big five" are leopard, lion, elephant, rhino and buffalo. These animals constitute a wish list for many people on safari. The term is a reference from colonial trophy hunting where hunters ranked East African animals depending on how dangerous they were to hunt.

What is a lodge safari?
On a lodge safari you travel from lodge to lodge and do game drives with one of our driver/guides. The lodges we use are essentially hotels inside the game parks/reserves. They accommodate between 100 and 200 people. They provide most of the amenities found in a hotel (e.g., restaurant, lounge, swimming pool, etc.). This is a good choice when traveling with children or if you want certain creature comforts when you return from game viewing. Back to Top

What is a single supplement?

This is a fee imposed on single travelers by the hotels, lodges and camps. Our safari prices are quoted based on two people sharing accommodation. If someone takes a room by themselves they have to pay the per-person price plus the single supplement fee.Back to Top

Is it possible for people with special needs to travel on any of your Safaris?

We cannot guarantee that facilities will be available for such as wheelchair passengers, but some of the properties that we use have these facilities. Please contact us with your specific requirements. Back to Top

Can you cater for people with special Dietary requirements?

Yes we do! Please make sure to give us advanced notice so that we can make arrangements with the lodges and camps concerned. Back to Top

Do I/We require Travel Insurance?

We strongly recommend that you take out all of the necessary Travel Insurance before commencing on your journey. However, we offer free membership with Flying Doctors' Society of Africa to all our clients while on safari with us. This will offer you, the traveler security in the knowledge that should a medical emergency arise, the Flying Doctors Service and evacuation to a reputable hospital are just a call away. This service covers only rescue. Back to Top

Are the destinations and Safaris that you offer safe and secure?

All of the destinations that we offer are considered to be safe and secure, and are all well-established destinations and locations. Back to Top

What are the time differences in East Africa ?

Kenya : GMT +3 hours
Tanzania : GMT +3 hours
Uganda : GMT +3 hours Back to Top

Should I/We expect a language problem?

English is spoken throughout East Africa . Other common languages include Italian, French, and Spanish especially by those involved in the tourist circles. Back to Top

Is the water safe to drink?

While water in major towns is treated and relatively safe to drink, it is safer to drink sealed bottled water, available in stores and supermarkets. Back to Top

What medical precautions should we take?

Vaccination requirements change from time to time. We suggest you consult your local doctor or health department for information on the latest health precautions. If you are on prescription medication, please ensure you have an adequate supply to last the duration of your stay and a copy of your prescription(s). Consult your doctor regarding anti-malaria medication you should take before and during your safari. Back to Top

Any advise regarding photography?

For wildlife photography, a 200 mm zoom lens is the smallest that you should use, A 300-400 zoom is preferable. For bird-watchers, a 500mm or larger is necessary, and a wide-angle lens would be ideal for scenic shots. Bring extra camera and flash batteries and plenty of film or use a digital camera.

Why should I book my Safari with you?

Because we have the knowledge, experience & commitment to make your safari a lifetime experience! We will also work with you personally to ensure we arrange your tour as closely to your wishes as possible. Back to Top